tingco Vending

 

Increase your profitability with connected vending machines

With tingco Vending you realise the business potential of remote control and management of vending machines. You get a packaged solution that can be deployed immediately. No installations required, and all the support you need is included. We can even prepare your machines should they require additional hardware.

tingco Vending
 

Reduce service calls

Keep machines operational and fully stocked with fewer service calls

With tingco you keep your vending machines ready for service with a minimum of service calls. Your vending machines will reduce downtime by alerting your service organization to perform service or refills before they stop working or shortly thereafter. Your service technicians can monitor operating status and service levels in real-time - and even perform some service - by remote to avoid unnecessary service calls, and to know exactly what supplies and spare parts to bring to a failing machine.

Service technician
 

Increase sales

Introduce cashless payments

Lack of cashless payment options is the most common reason that vending sales are lost. With tingco® you can remedy that problem. tingco® comes with support for both online and invoice payments via credit cards, sms, membership cards and RFID tags. We will even provide the hardware you need.

Cashless payments
 

Optimize your business

Cater to consumer needs with real-time product management

Use tingco® real-time product management to facilitate planning, marketing and sales of your products. Ensure the right product mix in each vending machine depending on location, adjust pricing by region, identify trending products, create marketing campaigns where consumers collect products as rewards from any machine, measure sales effects in real-time. There is so much you can do with tingco®!

Real-time product management
 

Increase customer satisfaction

Deliver great customer support and be responsive to customer needs

With tingco® your company can provide better support faster, reduce the number of support calls, and make your customers happer. All at the same time! Your support personnel resolve customer problems more quickly when they can monitor machine status from the office. They can even remedy some problems by remote.

Your customer support can avoid many support calls altogether by defining events that alert your service technicians well before a vending machine needs service or refilling. Your support personnel can also increase customer satisfaction by remote adjustment of machine settings to better suit the wishes of individual customers or consumers.

User/Customer support
 

Real-world benefits reported by customers and partners

 
35%
MORE SALES WITH
CASHLESS PAYMENTS
 
20%
FEWER PLANNED
SERVICE CALLS
 
15%
FEWER
SALES STOPS
 
15%
FEWER UNPLANNED
SERVICE CALLS

Explore the features of tingco® Vending

MAIN FEATURES

 
Product manager
Use real-time reports and analytics to facilitate planning, marketing and sales of your products.
 
Customer support manager
Take customer satisfaction to a higher level with analytics, reports and other tools.
 
Service manager
The Service management module provides tools for remote management, monitoring and control of machines and network connectivity. Support personnel are automatically alerted when a machine needs service or a refill.
 
Business manager
The Business management modules lets you analyze product sales and supply in real-time, manage online payments and invoicing; and detect financial deviations.

SUPPORTING FEATURES

 
Reports and analytics
Monitor product sales, trending products, stock levels, rental times and other aspects of machine usage by geographic area, date period or time of day. Fine-tune operations with real-time reports and analytics.
 
Exports and integration
Export real-time data to Microsoft Excel and other desktop applications. Use one of our integration modules for integration with SAP, Oracle, Infor or other business/IT systems.
 
Secure access from anywhere
Access tingco® from any web browser in the world, on your office computer, tablet or mobile phone. Web access is SSL encrypted. Communication with your machines attains the level of security you require. tingco® also fulfills the global PCI DSS security standard for online card payments.
 
No installations
Since tingco® is a cloud service no software installations are required. tingco® is securely hosted in multiple disaster-proof data centers managed 24/7/365 by experienced service personnel. Backups are taken daily.
 
Extend and customize
You will find tingco® to be very flexible. You can can extend functionality with ready-to-play options, make your own customizations or even create standalone web and mobile applications using our powerful APIs.
 
Partner network and products
Use any vendor you like to integrate your machines with tingco® and create custom applications. We are also happy to recommend partners, and products and machines that all have passed the tingco® certification as proof of quality and service.
 
Support and training
With tingco® you have multiple support plans and training options to choose from. We can also provide project management, technical advice and much more. Contact us and tell us what you need to get started.
 
Free 30-day trial
When you choose tingco® you always get a free 30-day trial period. We help you get going for free, you get free support and free training. Contact us for more information.

 

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